Returns & Exchanges

At Urban Sophistication, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless 30-day return and exchange window for all unworn and tagged items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all designer tags and security seals remain attached and intact.

• 3.
  Ship It Back

  Print your prepaid shipping label provided via the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.